Privacy Policy

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Ne Gaming Privacy Policy

NE Gaming Solutions Privacy Policy

Effective Date: November 25, 2025

1. Introduction

NE Gaming Solutions ("we," "our," or "us") is committed to protecting the privacy and security of our customers' information. This Privacy Policy explains how we collect, use, and safeguard information when customers contact us through our Grasshopper phone service for technical support.

By contacting NE Gaming Solutions for support, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When customers reach out to NE Gaming Solutions via Grasshopper, we may collect the following information:

• Caller      Identification: Name, phone number, and any caller ID information      provided.
• Support      Details: Information you voluntarily provide to help us diagnose and      resolve your technical issue. This may include product details, error      descriptions, system information, and troubleshooting notes.
• Call      Logs: Date, time, and duration of calls, as provided by the      Grasshopper service.

We do not intentionally collect sensitive personal information unless it is directly relevant to resolving your support issue and you voluntarily provide it.

3. How We Use Your Information

We use the information collected solely for the following purposes:

• Providing      technical support and customer service.
• Improving      the quality of our support services.
• Maintaining      internal records related to customer inquiries.

Your information will only be used to assist you with technical support. Your information will never be sold, rented, shared, or used for marketing purposes under any circumstances.

4. Information Sharing

NE Gaming Solutions does not share your personal information with any external organizations under any circumstances.

We do not transfer, sell, rent, or disclose your information to third parties, including advertisers or marketing partners. Access to your data is strictly limited to authorized NE Gaming Solutions personnel.

We implement strict security measures and internal policies to prevent unauthorized access, use, or disclosure of your personal information.

The only exception is Grasshopper, which provides the phone system used to receive your calls. No other transfer or sharing occurs. Grasshopper**, which provides the phone system used to receive your calls. No other transfer or sharing occurs.

5. Data Security

We take appropriate technical and organizational measures to protect your information, including:

• Secured      internal systems.
• Limited      access to customer information.
• Safe      storage of call notes and records.

While no method of transmission or storage is 100% secure, we strive to maintain a high level of protection for all customer information.

6. Data Retention

We retain call information and support records only as long as needed to:

• Provide      ongoing support.
• Maintain      accurate service documentation.
• Comply      with applicable laws and obligations.

Once information is no longer necessary, we securely delete or anonymize it.

7. Your Rights

Customers may request the following at any time:

• Access      to the information we have collected.
• Correction      of inaccurate information.
• Deletion      of information no longer needed.
• Opt out of any SMS communications.

Opt-Out Instructions: You may opt out of future SMS communications at any time. To opt out, text STOP or UNSUBSCRIBE to the number from which you received the message.

To make any request, please contact us using the information in Section 9.

8. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect information from children.

9. Contact Information

If you have any questions or concerns about this policy or your information, please contact us:

NE Gaming Solutions
Phone: (Your Grasshopper business number)
Email: (Your support email address)

For assistance, text HELP to the number from which you received the message.

10. SMS Terms and Conditions

You will receive SMS messages related to your technical issues, consistent with the message types described in our Message Flow (CTA).

Message Frequency: Messages will be replied to when NE Gaming Solutions is contacted for technical support, matching the frequency stated in the Message Flow (CTA).

Message and data rates may apply.

Opt-Out Instructions: To stop receiving messages, text STOP.
Help: For assistance, text HELP to the number from which you received the message.

11. Terms and Conditions

The following Terms and Conditions govern your use of NE Gaming Solutions' communication services, including SMS messaging and technical support channels.

11.1 Use of Services

By contacting or interacting with NE Gaming Solutions through phone, SMS, or other communication methods, you agree to use our services only for legitimate support-related purposes.

11.2 Message Types

You will receive SMS messages related solely to your technical support, consistent with our Message Flow (CTA) and Privacy Policy.

11.3 Message Frequency

Messages will be sent no more than once per week, unless you initiate additional support interactions.

11.4 User Responsibilities

You agree not to misuse NE Gaming Solutions' phone or messaging systems, send unlawful content, or attempt to interfere with service operations.

11.5 Opt-Out Rights

You may opt out of SMS communications at any time by texting STOP to the number from which you received the message.

11.6 Help and Support

For assistance, text HELP to the number from which you received the message.

11.7 Rates and Charges

Message and data rates may apply depending on your mobile carrier.

11.8 No Transfer of Rights

Your rights under these Terms and Conditions cannot be transferred to another party.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Your continued use of our support services constitutes acceptance of the updated policy.